Customer Service Engineer

-Conduct equipment installations, foundational training for customers, equipment
troubleshooting, process setups, and maintenance. Modify equipment as required and perform machine relocation. -Address and resolve customer technical challenges, ensuring effective problem- solving solutions are implemented. -Assume responsibility for all concerns and challenges faced by assigned customers. -Carry out projects and tasks as directed by the Customer Service Manager. -Cultivate and maintain positive relationships with customers. -Ensure timely completion and approval of equipment, modules, retrofit kits, software upgrades, and address warranty claims and part issues. -Deliver weekly, special, and project-specific reports to the Customer Service Manager, detailing the status of ongoing activities. -Enhance technical proficiency related to products and problem-solving, leveraging knowledge transfer opportunities with Besi Taiwan and Product Groups. -Offer intermediate-level training sessions for both customers and Customer Service Engineers. -Undertake moderate travel as part of the role. -Provide support during after-hours, weekends, and public holidays when necessary. -Ensure deadlines are adhered to and escalate issues if commitments are not met. -Act as a spokesperson for the company. -Safeguard and protect company intellectual property, know-how, and other proprietary information. -Ensure the confidentiality of customers' processes and proprietary information.