【桃園八德DECATHLON】門市客服部門人員(正職) - Store Customer Services Advisor (FT)

“想要與一群熱愛運動的人一起工作、樂於分享運動的喜悅嗎？歡迎加入我們！ 成為門市客服部門人員，提供顧客最佳用戶體驗，以提升顧客忠誠度： 提供符合顧客需求的結帳體驗 微笑、問候每位光臨門市的顧客，並與他們互動 確保團隊、顧客及商品的安全 以熱情助人的態度探詢顧客需求，並為其提供合適的解決方案 提供門市內退貨、會員計劃、融資、工作坊、租賃等 與未購買的訪客交流，並為他們提供合適的解決方案 分析並回應顧客的評價，以了解門市在客戶滿意度方面的優勢和改進空間，促進客戶滿意度的持續改進 與顧客分享商業推廣活動、體育活動等 管理數位訂單，確保線上與門市無縫銜接的獨特用戶體驗 提供高品質的「到店取貨」（C&C）區域，讓位置明顯可見。 獨立管理訂單：接收訂單、存儲、處理問題。 確保「到店取貨」訂單能在1小時內高效準備：包括準備時效、追蹤和親自交付。 為顧客提供最佳的訂單提取體驗，確保問候顧客、友善助人、了解需求等。 確保訂單的IT交付正確完成。 熟悉並遵守所有數字訂單的操作流程。 管理其他類型的訂單：例如「從店內配送」 迅速讓產品返回貨架／掛鉤上，讓產品再度被顧客看見。” “Want to work with a team of sports lovers and inspire others with your passion? Join us and grow together! As Store Customer Services Advisor in DECATHLON, I offer my customers the best-in-class user experience to make them loyal & come back. Assist my customer by offering him the payment experience which fits his needs. Cash my customer on the payment system that best meets their needs (SCO, Till, mobile payment) Assist my customer during the payment process: take an active role, and be available and attentive to ensure a pleasant experience. Be fully competent in all checkout procedures, from opening to closing my checkout. Ensure that my customer is identified by offering them to take part of the membership program Organize the customer flow for a streamlined checkout experience. Know and apply the procedures relating to monetary flows Welcome and guarantee the best-in-class user experience to make my customer come back Ensure the security of teammates, customers and goods Give all customers a warm welcome on all channels Interact with each instore customer by adopting the best posture (smile, hello) Be present at my store entrance by adopting a helpful attitude, detect my customer need and offer him a suitable solution Be able to offer all the services defined in my store’s customer services policy: returns, membership program, financing, workshop, hire, etc. Be present at my store exit to exchange with the visitors without purchases and offer them a suitable solution Analyze and answer to the customers reviews in order to contribute to the continuous improvement of the customer satisfaction Carry out a monthly review to understand my store strengths and improvement areas regarding customer satisfaction. Know about my store’s commercial events and share them with my customers: commercial campaigns, sports events, etc.. Manage digital orders to guarantee an unique and seamless user experience between online and instore. Provide a high-quality C&C area that is clearly visible. Manage orders autonomously: receiving orders, storage, managing incidents Ensure C&C orders are efficiently prepared within 1 hour : preparation delay, traceability, and handing over in person Give customers the best possible order collection experience, ensuring that all of the fundamentals of customer relations are applied: greet them, be friendly and helpful, identify any needs, etc. Ensure orders IT delivery is correctly done Know and apply all the digital orders procedures Manage other order types : ship from store Make products quickly available by efficiently returning them to shelves/pegs. Ensure orders IT delivery is correctly done Know and apply all the digital orders procedures Manage other order types: ship from store”