【桃園八德DECATHLON】門市客服部門人員(正職) - Store Customer Services Advisor (FT)
“想要與一群熱愛運動的人一起工作、樂於分享運動的喜悅嗎？歡迎加入我們！
成為門市客服部門人員，提供顧客最佳用戶體驗，以提升顧客忠誠度：
提供符合顧客需求的結帳體驗
微笑、問候每位光臨門市的顧客，並與他們互動
- 確保團隊、顧客及商品的安全
- 以熱情助人的態度探詢顧客需求，並為其提供合適的解決方案
- 提供門市內退貨、會員計劃、融資、工作坊、租賃等
- 與未購買的訪客交流，並為他們提供合適的解決方案
- 分析並回應顧客的評價，以了解門市在客戶滿意度方面的優勢和改進空間，促進客戶滿意度的持續改進
- 與顧客分享商業推廣活動、體育活動等
- 管理數位訂單，確保線上與門市無縫銜接的獨特用戶體驗
- 提供高品質的「到店取貨」（C&C）區域，讓位置明顯可見。
- 獨立管理訂單：接收訂單、存儲、處理問題。
- 確保「到店取貨」訂單能在1小時內高效準備：包括準備時效、追蹤和親自交付。
- 為顧客提供最佳的訂單提取體驗，確保問候顧客、友善助人、了解需求等。
- 確保訂單的IT交付正確完成。
- 熟悉並遵守所有數字訂單的操作流程。
- 管理其他類型的訂單：例如「從店內配送」
- 迅速讓產品返回貨架／掛鉤上，讓產品再度被顧客看見。”
“Want to work with a team of sports lovers and inspire others with your passion? Join us and grow together!
As Store Customer Services Advisor in DECATHLON, I offer my customers the best-in-class user experience to make them loyal & come back.
- Assist my customer by offering him the payment experience which fits his needs.
- Cash my customer on the payment system that best meets their needs (SCO, Till, mobile payment)
- Assist my customer during the payment process: take an active role, and be available and attentive to ensure a pleasant experience.
- Be fully competent in all checkout procedures, from opening to closing my checkout.
- Ensure that my customer is identified by offering them to take part of the membership program
- Organize the customer flow for a streamlined checkout experience.
- Know and apply the procedures relating to monetary flows
- Welcome and guarantee the best-in-class user experience to make my customer come back
- Ensure the security of teammates, customers and goods
- Give all customers a warm welcome on all channels
- Interact with each instore customer by adopting the best posture (smile, hello)
- Be present at my store entrance by adopting a helpful attitude, detect my customer need and offer him a suitable solution
- Be able to offer all the services defined in my store’s customer services policy: returns, membership program, financing, workshop, hire, etc.
- Be present at my store exit to exchange with the visitors without purchases and offer them a suitable solution
- Analyze and answer to the customers reviews in order to contribute to the continuous improvement of the customer satisfaction
- Carry out a monthly review to understand my store strengths and improvement areas regarding customer satisfaction.
- Know about my store’s commercial events and share them with my customers: commercial campaigns, sports events, etc..
- Manage digital orders to guarantee an unique and seamless user experience between online and instore.
- Provide a high-quality C&C area that is clearly visible.
- Manage orders autonomously: receiving orders, storage, managing incidents
- Ensure C&C orders are efficiently prepared within 1 hour : preparation delay, traceability, and handing over in person
- Give customers the best possible order collection experience, ensuring that all of the fundamentals of customer relations are applied: greet them, be friendly and helpful, identify any needs, etc.
- Ensure orders IT delivery is correctly done
- Know and apply all the digital orders procedures
- Manage other order types : ship from store
- Make products quickly available by efficiently returning them to shelves/pegs.
- Ensure orders IT delivery is correctly done
- Know and apply all the digital orders procedures
- Manage other order types: ship from store”