Application-Application

To reset your account or password, please login to the Foreign Professionals Online Application Platform and click “Forgot Account?” or “Forget Password?”

If you experience difficulties logging in, please contact the National Immigration Agency (a378liu@immigration.gov.tw) and provide a copy of your Gold Card or passport.

To change your email address, login to the Foreign Professionals Online Application Platform , click “Account”, and then “Basic Information Maintenance”. You may directly change your email address from this page.

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If this is the case, it likely means that you have used symbols in your account username/password or your email address has not been recognized by the National Immigration Agency (e.g., you may be using a Mainland Chinese mailbox or encrypted mail). In both instances, your account/password will not be accepted by the Online Application Portal .

To proceed, you should select ‘Create an Account’ to make a new account, with a username/password that does not include any symbols. Please see the image below for reference.

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If you need to choose a year before 2012, please click 2012 and scroll up. If you have forgotten the date that your ROC Visa was issued, please contact the Bureau of Consular Affair.

Please follow the steps below or the attached photo to fill in your ARC number. Case Status Check → The List of Supplemental Documents → View → Modify → Resident → ID No. (optional)

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1. At present, Taiwan’s Uniform Identification (UI) Number format is divided into two formats. The old format consists of 2 English letters plus 8 numerical digits, and the new format consists of 1 English letter plus 9 numerical digits. If you once had an ID number in the old format but have converted to a new UI number, please use your new UI number to apply.
2. If you are not a Hong Kong or Macao resident, UI No. means ARC number.

Please select the city and district from the drop-down menu, and type in the rest of your address in Chinese (do not type in the city and district).

Please refer to the photo attached below.

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1. Please use either Google Chrome or Firefox as your browser (do not use Safari).
2. Please do not use any symbols when making your account username.
3. Make sure that each page of your application has been successfully saved.
4. Ensure that you have answered every question with a red asterisk next to it.
5. Check that your passport photo and supporting documents have been uploaded successfully. Your passport photo should be 413 pixels wide and 531 pixels high and supporting documents should be in PDF format.
6. You can only upload one PDF file (max 1024K) that contains all of your documents. If you are not familiar with combining and compressing PDF files, there are several open-source PDF Editors on the Internet that can help (e.g. SnapFiles or ILovePDF).
7. Please do not set the PDF filename too long. Shorten it and then you can upload it.
8. Check to see if your application portal has popped up in a new window (please pay attention to your Logout Countdown; the NIA platform will redirect users who have spent more than 30 minutes on one page).
9. If your session has timed out, please log in again and re-submit your application.
10. Please do NOT encrypt your documents.
11. Clear the Cache and Cookies in Your Web Browser.

If you continue to have issues, please contact the National Immigration Agency at a378liu@immigration.gov.tw