應用工程師 Application Engineer

【Responsibilities】 Respond to Inquiries: Answer customer questions via phone, email, chat, or in-person, regarding product usage, troubleshooting, and technical issues. Issue Resolution: Diagnose and resolve technical problems, guiding customers through step-by-step solutions. Technical Assistance and Training: Provide demonstrations, training, and assistance with the installation, configuration, and setup of products and services to customers, distributors, resellers, and internal staff. Guide them through software updates, patches, and upgrades to ensure effective product usage and maintenance. Remote Support: Provide remote technical assistance using remote desktop tools or similar technologies. Feedback Loop: Provide feedback to product development, engineering, and quality assurance teams on common issues, customer suggestions, and opportunities for product improvements. RMA Handling: Process and manage RMA requests, ensuring efficient and effective handling of product returns, replacements, and repairs. Process Improvement: Identify opportunities for improving support processes and customer experience.