International Product Support Senior Engineer (R261129)

International Product Support Senior Engineer (PC) Perfection is the Dell Technologies standard, but occasionally our products don’t work as they should. International Product Support is the team that steps in to put things right. We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience. We pride ourselves on providing the highest level of technical support for our products and work closely with Engineering teams to resolve those problems that are possible product defects. We then communicate directly with external customers to present our findings. Join us to do the best work of your career and make a profound social impact as a International Product Support Senior Engineer on our International Product Support Team in Taipei Taiwan. As a Senior Engineer, International Product Support, you will be responsible for high level support of company released products through end of service life (EOSL). You will work cross- functionally with other engineering teams and selected technology partners to carry out action plans to close defects and/or information gaps. You will: Lead the timely analysis of potential product defects identified either through formal escalations from regional Technical Support teams or from hands-on experience. Work on complex issues where analysis of complex data requires an in-depth evaluation of variable factors and drive opportunities for product improvement Recognize and investigate opportunities to improve Customer Experience with company products as well as engage external customers directly during issue analysis or to present findings. Work with quality, services, customer support and sustaining personnel in determining cause of failures, and monitor failure trends. Effectively document work ranging from engineering analysis to business rationale for peers, senior leadership, and/or customers