Business Development & Marketing Manager

We’re an independent creative, web, and design practice based in New York and Taipei. (https://hyphen.works / https://hyphen.works/information / https://instagram.com/hyphen.works) We work with brands and institutions to support the voices of creators and the underserved. We operate with rigor and an expert-generalist approach across the East and West. With a nimble and capable network of collaborators, we service clients in the United States, Europe, and Asia. Current and past clients include: Warner Music Group, VSCO, Nike, New York Times, Good Company Tea, Kaohsiung Music Center, 9m88, RUNNING ORDER, RVNG Intl, Enigma Labs, Signal Messenger, and more. Hyphen Works是一間結合多方文化、網路創意、執行品牌傳達與策略的資深設計公司。2016年成立於紐約的國際設計公司，2021年在台北設立辦公室。我們專注於品牌、人文、新創與科技行業，並支持那些勇敢創造的多元世代，突破地點與文化距離，共同打造美好未來的夥伴們。 我們的團隊近年來的業界合作包含：華納音樂總部 (紐約)、高雄流行音樂中心、太空科技軟體Enigma Labs、Arc’teryx始祖鳥設計師的個人品牌Running Order、音樂人9m88、SoundCloud和紐約時報等。而過去團隊也曾參與Meta、Nike、adidas Originals、韓國三大娛樂公司JYP、Sony PlayStation、Rockstar Games、專業影像軟體VSCO、DIESEL以及知名室內設計大師Orlando Diaz Azcuy的工作。 透過分分秒秒的耕耘和經年累月的執行，我們一直強調創作中的獨特性、系統性、文化的深度理解與發揮。不論是為了實現客戶的個人夢想、嘗試短暫的實驗，或為組織和受眾留下深遠的影響與價值，我們共享創意的精彩旅程並徜徉其中。 We are looking for a sharp, optimistic, and effective business development & marketing manager to join us and grow our new client opportunities. Must be based in Taiwan or similar time zone, you’ll work closely with the founder to create exciting new opportunities. This is a contract-to-hire role with long-term potential to transition into a full-time team member for the right person. You will be at the front of outreach and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable projects with dream clients through a smart and efficient client development workflow and forging strong relationships with clients. Note that this role will also support our sister design agency Komorebi & Company. Responsibilities Develop and/or improve existing client development strategy from end to end Conduct research to identify new markets, industries, leads, and client needs that fit within our capabilities Prospect and arrange business meetings with prospective clients Find authentic and personal ways to promote Hyphen Works' ethos and services while addressing or predicting clients’ objectives Prepare and/or assist in client presentations, proposals, and service agreements Keep records of sales, revenue, invoices, etc. Drive and provide honest feedback to Founder on client development goals and workflow Build long-term relationships with new and existing clients Maintaining and owning history and data via CRM for client relationships, including using tools such as Hubspot, Folk. Support founder in operational and strategic tasks for new businesses Qualifications Working experience as a business development / marketing manager, ideally within a small to medium creative and/or marketing agency environment Excellent written and spoken English communication skills. Comfortable with communicating with clients in English. 3-5+ years of overall work experience, preferably in consumer-facing or cultural spaces/brands Warm and sharp communication and negotiation skills Enjoy meeting new people, getting to know and helping them achieve their causes. Results-driven. Proven sales track record Experience in CRM tools such as Hubspot/Folk, Google Slides/Keynote Warm and sharp communication and negotiation skills Kindness and empathy are must-haves Sharp time management and automation skills Passionate about client service within the creative, brand, or startup spaces. Self-starter and a team player Optimistic, proactive and detail-oriented Have a personal interest in culture, music, arts, fashion, storytelling Hours Hours: estimated 30-35 hours per week to start as contractor, with full-time potential Competitive hourly rate Remote work is preferred. We succeed via reliable and non-intrusive email and Slack communication.